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International Journal of Interdisciplinary Research

Table 2 Result of confirmatory factor analysis

From: Structural modeling of dissatisfaction, complaint behavior, and revisiting intentions in hairdressing services

FactorItemFactor loadingSECRpStandardized factor loadingAVEConstruct reliability
Dissatisfaction with material services1-11.0000.8260.7290.915
1-20.9920.04522.2230.0000.827
1-31.0450.04622.5550.0000.837
1-40.8870.04519.6410.0000.752
Dissatisfaction with human response services1-51.0000.8430.7380.894
1-60.9540.04123.0700.0000.837
1-71.0340.04323.9200.0000.864
Dissatisfaction with hairstyling services1-81.0000.9620.7090.876
1-90.7100.04416.2230.0000.733
1-100.7790.05514.0940.0000.620
No action2-11.0000.8710.7340.892
2-20.8850.04121.7270.0000.818
2-30.9270.04321.5830.0000.812
Private complaint behavior2-41.0000.8600.7400.895
2-51.0600.04125.8520.0000.881
2-61.1000.04424.9450.0000.854
Public complaint behavior2-71.0000.9490.7060.903
2-80.9140.02735.5810.0000.904
2-90.7110.03420.7740.0000.699
2-100.6730.03817.5070.0000.626
Revisiting intentions3-11.0000.9290.8410.941
3-20.9490.02538.1380.0000.924
3-30.9520.02637.0360.0000.913