Skip to main content

International Journal of Interdisciplinary Research

Table 4 Direct effect, indirect effect and total effect analysis

From: Structural modeling of dissatisfaction, complaint behavior, and revisiting intentions in hairdressing services

Dependent variableIndependent variable
Dissatisfaction with material servicesDissatisfaction with human response servicesDissatisfaction with hairstyling servicesNo actionPrivate complaint behaviorPublic complaint behavior
No action
 Direct effect0.208***− 0.208***− 0.094*
 Indirect effect
 Total effect0.208− 0.208− 0.094
Private complaint behavior
 Direct effect0.294***0.180***
 Direct effect
 Total effect0.2940.180
Public complaint behavior
 Direct effect0.249***0.243**− 0.087**
 Indirect effect
 Total effect0.2490.243-0.087
Revisiting intentions
 Direct effect− 0.243***− 0.147***0.098*− 0.347***0.214***
 Indirect effect0.074**− 0.070**− 0.090**
 Total effect0.074− 0.312− 0.2370.098− 0.3470.214
  1. ***p ≤ 0.001, **p ≤ 0.01, *p ≤ 0.05