Table 4 Confirmatory factor analysis of the measurement model

From: "We are watching you": investigation of consumer-employee perception gaps and the employee expectations-employer performance gaps

	Factor loading	t-value
Organizational Commitment (OC): Cronbach’s α .91, CR .83, AVE .58
I feel a strong sense of belonging to my company	0.86	–
This company has a great deal of personal meaning for me	0.83	18.91^*
I feel like “part of the family” at my company	0.83	18.84^*
I feel “emotionally attached” to this company	0.77	16.46^*
I enjoy discussing my company with people outside it	0.70	14.25^*
I really feel as if this company’s problems are my own	0.69	13.99^*
I would be very happy to spend the rest of my career with this company	0.69	13.93^*
I think that I could not become as attached to another company as I am to this one	0.67	13.57^*
Organizational Citizenship Behavior (OCB): Cronbach’s α .88, CR .83, AVE.46
I am always ready to lend a helping hand to those around me	0.83	–
I help orient new people even through it is not required	0.76	14.88^*
I willingly help others who have work-related problems	0.75	14.67^*
I help others who have heavy workloads	0.70	13.38^*
I am one of the most conscientious employees	0.64	12.04^*
I obey company rules and regulations even when no one is watching	0.62	11.60^*
I believe in giving an honest day’s work for an honest day’s pay	0.61	11.39^*
Attendance at work is above the norm	0.57	10.50^*
I help others who have been absent	0.56	10.14^*
Turnover Intentions (TI): Cronbach’s α .83, CR .66, AVE .62
I do not intend to quit my job. (R)	0.82	–
It is unlikely that I will actively look for a different organization to work for in the next year. (R)	0.80	13.88^*
I am not thinking about quitting my job at the present time. (R)	0.75	13.19^*

Model fit. χ²/df = 2.65, p < 0.001, CFI = 0.92, TLI = 0.91, RMSEA = 0.07
^*p < .001
AVE average variance extracted, CR composite reliability, R reverse item

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