Table 6 Total, direct, and indirect effects of the major constructs

DV IV	Organizational commitment	Organizational citizenship behavior	Turnover intention
CSR perception gap
Direct	− 0.64^*
Indirect		− 0.35^*	0.38^*
Total	− 0.64^*	− 0.35^*	0.38^*
Work experience
Direct	0.81^*
Indirect		0.45^*	− 0.49^*
Total	0.81^*	0.45^*	− 0.49^*
CSR gap X work experience
Direct	0.01
Indirect		0.01	− 0.01
Total	0.01	0.01	− 0.01
Organizational commitment
Direct		0.56^*	− 0.60^*
Indirect
Total		0.56^*	− 0.60^*