Agarwal, R., & Karahanna, E. (2000). Time flies when you’re having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24(4), 665–694. https://doi.org/10.2307/3250951.
Article
Google Scholar
Ainley, M., & Ainley, J. (2011). Student engagement with science in early adolescence: The contribution of enjoyment to students’ continuing interest in learning about science. Contemporary Educational Psychology, 36(1), 4–12. https://doi.org/10.1016/j.cedpsych.2010.08.001.
Article
Google Scholar
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423.
Article
Google Scholar
Artino, A. R., Jr., Holmboe, E. S., & Durning, S. J. (2012). Control-value theory: Using achievement emotions to improve understanding of motivation, learning, and performance in medical education: AMEE Guide No. 64. Medical Teacher, 34(3), e148–e160. https://doi.org/10.3109/0142159X.2012.651515.
Article
PubMed
Google Scholar
Artino, A. R., Jr., & Jones, K. D., II. (2012). Exploring the complex relations between achievement emotions and self-regulated learning behaviors in online learning. Internet and Higher Education, 15(3), 170–175. https://doi.org/10.1016/j.iheduc.2012.01.006.
Article
Google Scholar
Ashley, C., & Tuten, T. (2015). Creative strategies in social media marketing: An exploratory study of branded social content and consumer engagement. Psychology and Marketing, 32(1), 15–27. https://doi.org/10.1002/mar.20761.
Article
Google Scholar
Ashby, F. G., & Isen, A. M. (1999). A neuropsychological theory of positive affect and its influence on cognition. Psychological Review, 106(3), 529–550. https://doi.org/10.1037/0033-295X.106.3.529.
Article
CAS
PubMed
Google Scholar
Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644–656. https://doi.org/10.1086/209376.
Article
Google Scholar
Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27(2), 184–206. https://doi.org/10.1177/0092070399272005.
Article
Google Scholar
Barger, V., Peltier, J. W., & Schultz, D. E. (2016). Social media and consumer engagement: A review and research agenda. Journal of Research in Interactive Marketing. https://doi.org/10.1108/JRIM-06-2016-0065.
Article
Google Scholar
Batra, R., & Ahtola, O. T. (1991). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2(2), 159–170. https://doi.org/10.1007/BF00436035.
Article
Google Scholar
Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–114. https://doi.org/10.1016/j.jbusres.2011.07.029.
Article
Google Scholar
Bruce, C., Davis, K., Hughes, H., Partridge, H., & Stoodley, I. (2014). Information experience: Contemporary perspectives. In C. Bruce, K. Davis, H. Hughes, H. Patridge, & I. Stoodley (Eds.), Information experience: Approaches to theory and practice (pp. 3–15). Bingley: Emerald Group Publishing Limited.
Chapter
Google Scholar
Butz, N. T., Stupnisky, R. H., & Pekrun, R. (2015). Students’ emotions for achievement and technology use in synchronous hybrid graduate programmes: A control-value approach. Research in Learning Technology. https://doi.org/10.3402/rlt.v23.26097.
Article
Google Scholar
Carlson, J., Rahman, M. M., Taylor, A., & Voola, R. (2019). Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media. Journal of Retailing and Consumer Services, 46, 149–162. https://doi.org/10.1016/j.jretconser.2017.10.002.
Article
Google Scholar
Chang, E.-C., & Tseng, Y.-F. (2013). Research note: E-store image, perceived value and perceived risk. Journal of Business Research, 66(7), 864–870. https://doi.org/10.1016/j.jbusres.2011.06.012.
Article
Google Scholar
Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. https://doi.org/10.1509/jmkg.65.2.81.18255.
Article
Google Scholar
Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77(4), 511–535. https://doi.org/10.1016/S0022-4359(01)00056-2.
Article
Google Scholar
Cumming, G. (2009). Inference by eye: Reading the overlap of independent confidence intervals. Statistics in Medicine, 28(2), 205–220. https://doi.org/10.1002/sim.3471.
Article
PubMed
Google Scholar
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly. https://doi.org/10.2307/249008.
Article
Google Scholar
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace 1. Journal of Applied Social Psychology, 22(14), 1111–1132. https://doi.org/10.1111/j.1559-1816.1992.tb00945.x.
Article
Google Scholar
De Vries, L., Gensler, S., & Leeflang, P. S. (2012). Popularity of brand posts on brand fan pages: An investigation of the effects of social media marketing. Journal of Interactive Marketing, 26(2), 83–91. https://doi.org/10.1016/j.intmar.2012.01.003.
Article
Google Scholar
Ellsworth, P. C., & Scherer, K. R. (2003). Appraisal processes in emotion. In R. J. Davidson, K. R. Scherer, & H. H. Goldsmith (Eds.), Handbook of affective sciences (pp. 572–595). Oxford: Oxford University Press.
Google Scholar
eMarketer. (2015). Increasing audience engagement key object in social media marketing. https://www.emarketer.com/Article/Increasing-Audience-Engagement-Key-Objective-Social-Media-Marketing/1013148.
Éthier, J., Hadaya, P., Talbot, J., & Cadieux, J. (2006). B2C web site quality and emotions during online shopping episodes: An empirical study. Information and Management, 43(5), 627–639. https://doi.org/10.1016/j.im.2006.03.004.
Article
Google Scholar
Fang, Y. H., Tang, K., Li, C. Y., & Wu, C. C. (2018). On electronic word-of-mouth diffusion in social networks: Curiosity and influence. International Journal of Advertising, 37(3), 360–384. https://doi.org/10.1080/02650487.2016.1256014.
Article
Google Scholar
Ferreira, M., Zambaldi, F., & de Sousa Guerra, D. (2020). Consumer engagement in social media: Scale comparison analysis. Journal of Product and Brand Management. https://doi.org/10.1108/JPBM-10-2018-2095.
Article
Google Scholar
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research. https://doi.org/10.2307/3151312.
Article
Google Scholar
Frank, B., Torrico, B. H., Enkawa, T., & Schvaneveldt, S. J. (2014). Affect versus cognition in the chain from perceived quality to customer loyalty: The roles of product beliefs and experience. Journal of Retailing, 90(4), 567–586. https://doi.org/10.1016/j.jretai.2014.08.001.
Article
Google Scholar
Garrosa, E., Blanco-Donoso, L. M., Carmona-Cobo, I., & Moreno-Jiménez, B. (2017). How do curiosity, meaning in life, and search for meaning predict college students’ daily emotional exhaustion and engagement? Journal of Happiness Studies, 18(1), 17–40. https://doi.org/10.1007/s10902-016-9715-3.
Article
Google Scholar
Goetz, T., Frenzel, A. C., Stoeger, H., & Hall, N. C. (2010). Antecedents of everyday positive emotions: An experience sampling analysis. Motivation and Emotion, 34(1), 49–62. https://doi.org/10.1007/s11031-009-9152-2.
Article
Google Scholar
Gutiérrez-Cillán, J., Camarero-Izquierdo, C., & San José-Cabezudo, R. (2017). How brand post content contributes to user’s Facebook brand-page engagement: The experiential route of active participation. BRQ Business Research Quarterly, 20(4), 258–274. https://doi.org/10.1016/j.brq.2017.06.001.
Article
Google Scholar
Hainla, L. (2020). 21 social media marketing statistics you need to know in 2020. Dreamgrow. https://www.dreamgrow.com/21-social-media-marketing-statistics/.
Harlan, M. A. (2014). Information experiences of teen content creators. In C. Bruce, K. Davis, H. Hughes, H. Patridge, & I. Stoodley (Eds.), Information experience: Approaches to theory and practice (pp. 101–115). Bingley: Emerald Group Publishing Limited.
Chapter
Google Scholar
Hassenzahl, M. (2004). The interplay of beauty, goodness, and usability in interactive products. Human-Computer Interaction, 19(4), 319–349. https://doi.org/10.1207/s15327051hci1904_2.
Article
Google Scholar
Hassenzahl, M. (2011). User experience and experience design. In M. Soegaard, and R. F. Dam (Eds.), The encyclopedia of human-computer interaction (2nd ed.). The Interaction Design Foundation. https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed.
Hassenzahl, M., & Tractinsky, N. (2006). User experience-a research agenda. Behaviour and Information Technology, 25(2), 91–97. https://doi.org/10.1080/01449290500330331.
Article
Google Scholar
Hayes, A. F. (2013). Introduction to mediation, moderation and conditional process analysis. New York: Guilford Press.
Google Scholar
Heinström, J. (2014). The emotional valence of information experience: Relation to personality and approach to studying. In C. Bruce, K. Davis, H. Hughes, H. Patridge, & I. Stoodley (Eds.), Information experience: Approaches to theory and practice (pp. 275–293). Bingley: Emerald Group Publishing Limited.
Chapter
Google Scholar
Helkkula, A., Kelleher, C., & Pihlström, M. (2012). Characterizing value as an experience: Implications for service researchers and managers. Journal of Service Research, 15(1), 59–75. https://doi.org/10.1177/1094670511426897.
Article
Google Scholar
Higgins, E. T. (2006). Value from hedonic experience and engagement. Psychological Review, 113(3), 439. https://doi.org/10.1037/0033-295X.113.3.439.
Article
PubMed
Google Scholar
Hoffman, D. L., & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60(3), 50–68. https://doi.org/10.2307/1251841.
Article
Google Scholar
Hoffman, D. L., & Novak, T. P. (2009). Flow online: Lessons learned and future prospects. Journal of Interactive Marketing, 23(1), 23–34. https://doi.org/10.1016/j.intmar.2008.10.003.
Article
Google Scholar
Holbrook, M. B. (1999). Introduction to consumer value. In M. B. Holbrook (Ed.), Consumer value: A framework for analysis and research (pp. 1–28). London: Routledge.
Google Scholar
Huang, M. H. (2006). Flow, enduring, and situational involvement in the Web environment: A tripartite second-order examination. Psychology and Marketing, 23(5), 383–411. https://doi.org/10.1002/mar.20118.
Article
CAS
Google Scholar
HubSpot. (2019). What your company needs to know for 2019. https://cdn2.hubspot.net/hubfs/53/Mention/hubspotxmention_ebook_instagram-engagement-report.pdf.
Hunt, R. R., & Einstein, G. O. (1981). Relational and item-specific information in memory. Journal of Verbal Learning and Verbal Behavior, 20(5), 497–514. https://doi.org/10.1016/S0022-5371(81)90138-9.
Article
Google Scholar
Isen, A. M. (2000). Some perspectives on positive affect and self-regulation. Psychological Inquiry, 11(3), 184–187.
Google Scholar
Islam, J. U., & Rahman, Z. (2016). Linking customer engagement to trust and word-of-mouth on Facebook brand communities: An empirical study. Journal of Internet Commerce, 15(1), 40–58. https://doi.org/10.1080/15332861.2015.1124008.
Article
Google Scholar
Jones, M. A., Reynolds, K. E., & Arnold, M. J. (2006). Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes. Journal of Business Research, 59(9), 974–981. https://doi.org/10.1016/j.jbusres.2006.03.006.
Article
Google Scholar
Kahlor, L., Dunwoody, S., Griffin, R. J., Neuwirth, K., & Giese, J. (2003). Studying heuristic-systematic processing of risk communication. Risk Analysis, 23(2), 355–368. https://doi.org/10.1111/1539-6924.00314.
Article
PubMed
Google Scholar
Kashdan, T. B., Rose, P., & Fincham, F. D. (2004). Curiosity and exploration: Facilitating positive subjective experiences and personal growth opportunities. Journal of Personality Assessment, 82(3), 291–305. https://doi.org/10.1207/s15327752jpa8203_05.
Article
PubMed
Google Scholar
Kaur, P., Dhir, A., Rajala, R., & Dwivedi, Y. (2018). Why people use online social media brand communities. Online Information Review., 42(2), 205–221. https://doi.org/10.1108/OIR-12-2015-0383.
Article
Google Scholar
Kidd, C., & Hayden, B. Y. (2015). The psychology and neuroscience of curiosity. Neuron, 88(3), 449–460. https://doi.org/10.1016/j.neuron.2015.09.010.
Article
CAS
PubMed
PubMed Central
Google Scholar
Kim, A. J., & Johnson, K. K. (2016). Power of consumers using social media: Examining the influences of brand-related user-generated content on Facebook. Computers in Human Behavior, 58, 98–108. https://doi.org/10.1016/j.chb.2015.12.047.
Article
Google Scholar
Koo, D.-M., & Ju, S.-H. (2010). The interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention. Computers in Human Behavior, 26(3), 377–388. https://doi.org/10.1016/j.chb.2009.11.009.
Article
Google Scholar
Kumar, V., Dalla Pozza, I., & Ganesh, J. (2013). Revisiting the satisfaction–loyalty relationship: Empirical generalizations and directions for future research. Journal of Retailing, 89(3), 246–262. https://doi.org/10.1016/j.jretai.2013.02.001.
Article
Google Scholar
Kuo, Y.-F., & Feng, L.-H. (2013). Relationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities. International Journal of Information Management, 33(6), 948–962. https://doi.org/10.1016/j.ijinfomgt.2013.08.005.
Article
Google Scholar
Laroche, M., Habibi, M. R., Richard, M.-O., & Sankaranarayanan, R. (2012). The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Human Behavior, 28(5), 1755–1767. https://doi.org/10.1016/j.chb.2012.04.016.
Article
Google Scholar
Lazarus, R. S., & Smith, C. A. (1988). Knowledge and appraisal in the cognition—emotion relationship. Cognition and Emotion, 2(4), 281–300. https://doi.org/10.1080/02699938808412701.
Article
Google Scholar
Le, D., Pratt, M., Wang, Y., Scott, N., & Lohmann, G. (2020). How to win the consumer’s heart? Exploring appraisal determinants of consumer pre-consumption emotions. International Journal of Hospitality Management, 88, 102542. https://doi.org/10.1016/j.ijhm.2020.102542.
Article
Google Scholar
Lin, A., Gregor, S., & Ewing, M. (2008). Developing a scale to measure the enjoyment of web experiences. Journal of Interactive Marketing, 22(4), 40–57. https://doi.org/10.1002/dir.20120.
Article
Google Scholar
Lin, K.-Y., & Lu, H.-P. (2011). Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in Human Behavior, 27(3), 1152–1161. https://doi.org/10.1016/j.chb.2010.12.009.
Article
Google Scholar
Linnenbrink-Garcia, L., & Pekrun, R. (2011). Students’ emotions and academic engagement: Introduction to the special issue. Contemporary Educational Psychology, 36(1), 1–3. https://doi.org/10.1016/j.cedpsych.2010.11.004.
Article
Google Scholar
Liu, L., Liu, R., Lee, M., & Chen, J. (2019). When will consumers be ready? A psychological perspective on consumer engagement in social media brand communities. Internet Research, 29(4), 704–724. https://doi.org/10.1108/IntR-05-2017-0177.
Article
Google Scholar
Loewenstein, G. (1994). The psychology of curiosity: A review and reinterpretation. Psychological Bulletin, 116(1), 75–98. https://doi.org/10.1037/0033-2909.116.1.75.
Article
Google Scholar
Lupton, M. (2014). Creating and expressing: Information-as-it-is-experienced. In C. Bruce, K. Davis, H. Hughes, H. Patridge, & I. Stoodley (Eds.), Information experience: Approaches to theory and practice (pp. 69–84). Bingley: Emerald Group Publishing Limited.
Chapter
Google Scholar
Mano, H., & Oliver, R. L. (1993). Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction. Journal of Consumer Research, 20(3), 451–466. https://doi.org/10.1086/209361.
Article
Google Scholar
Manthiou, A., Kang, J., & Hyun, S. S. (2017). An integration of cognitive appraisal theory and script theory in the luxury cruise sector: The bridging role of recollection and storytelling. Journal of Travel and Tourism Marketing, 34(8), 1071–1088. https://doi.org/10.1080/10548408.2016.1277575.
Article
Google Scholar
McCarthy, J., & Wright, P. (2004). The enchantments of technology. In M. A. Blythe, K. Overbeeke, A. F. Monk, & P. C. Wright (Eds.), Funology: From usability to enjoyment (pp. 81–90). Amsterdam: Kluwer Academic Publishers.
Google Scholar
Menon, S., & Soman, D. (2002). Managing the power of curiosity for effective web advertising strategies. Journal of Advertising, 31(3), 1–14. https://doi.org/10.1080/00913367.2002.10673672.
Article
Google Scholar
Mishra, A. S. (2019). Antecedents of consumers’ engagement with brand-related content on social media. Marketing Intelligence and Planning, 37(4), 386–400. https://doi.org/10.1108/MIP-04-2018-0130.
Article
Google Scholar
Mollen, A., & Wilson, H. (2010). Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives. Journal of Business Research, 63(9–10), 919–925. https://doi.org/10.1016/j.jbusres.2009.05.014.
Article
Google Scholar
Nambisan, S., & Baron, R. A. (2007). Interactions in virtual customer environments: Implications for product support and customer relationship management. Journal of Interactive Marketing, 21(2), 42–62. https://doi.org/10.1002/dir.20077.
Article
Google Scholar
O’Brien, H. L., & Toms, E. G. (2008). What is user engagement? A conceptual framework for defining user engagement with technology. Journal of the American Society for Information Science and Technology, 59(6), 938–955. https://doi.org/10.1002/asi.20801.
Article
Google Scholar
Oh, J., & Sundar, S. S. (2015). How does interactivity persuade? An experimental test of interactivity on cognitive absorption, elaboration, and attitudes. Journal of Communication, 65(2), 213–236. https://doi.org/10.1111/jcom.12147.
Article
Google Scholar
Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20(3), 418–430. https://doi.org/10.1086/209358.
Article
Google Scholar
Overby, J. W., & Lee, E.-J. (2006). The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. Journal of Business Research, 59(10–11), 1160–1166. https://doi.org/10.1016/j.jbusres.2006.03.008.
Article
Google Scholar
Pekrun, R. (2000). A social-cognitive, control-value theory of achievement emotions. In J. Heckhausen (Ed.), Advances in psychology (pp. 143–163). New York: Elsevier Science. https://doi.org/10.1016/S0166-4115(00)80010-2.
Chapter
Google Scholar
Pekrun, R. (2006). The control-value theory of achievement emotions: Assumptions, corollaries, and implications for educational research and practice. Educational Psychology Review, 18(4), 315–341. https://doi.org/10.1007/s10648-006-9029-9.
Article
Google Scholar
Pekrun, R., Frenzel, A. C., Goetz, T., & Perry, R. P. (2007). The control-value theory of achievement emotions: An integrative approach to emotions in education. In P. A. Schutz & R. Pekrun (Eds.), Emotion in education (pp. 13–36). Amsterdam: Academic Press. https://doi.org/10.1016/B978-012372545-5/50003-4.
Chapter
Google Scholar
Pekrun, R., Goetz, T., Titz, W., & Perry, R. P. (2002). Academic emotions in students’ self-regulated learning and achievement: A program of qualitative and quantitative research. Educational Psychologist, 37(2), 91–105. https://doi.org/10.1207/S15326985EP3702_4.
Article
Google Scholar
Perlstein, W. M., Elbert, T., & Stenger, V. A. (2002). Dissociation in human prefrontal cortex of affective influences on working memory-related activity. Proceedings of the National Academy of Sciences, 99(3), 1736–1741. https://doi.org/10.1073/pnas.241650598.
Article
CAS
Google Scholar
Petty, R. E., & Wegener, D. T. (1999). The elaboration likelihood model: Current status and controversies. In S. Chaiken & Y. Trope (Eds.), Dual-process theories in social psychology (pp. 41–72). New York: The Guilford Press.
Google Scholar
Reddy, V. (2014). Information experience in the context of information seeking methods by prospective students. In C. Bruce, K. Davis, H. Hughes, H. Patridge, & I. Stoodley (Eds.), Information experience: Approaches to theory and practice (pp. 195–311). Bingley: Emerald Group Publishing Limited.
Google Scholar
Roseman, I. J., & Smith, C. A. (2001). Appraisal theory: Overview, assumptions, varieties, controversies. In K. R. Scherer, A. Schorr, & T. Johnstone (Eds.), Appraisal processes in emotion: Theory, methods, research (pp. 3–19). Oxford: Oxford University Press.
Google Scholar
Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2006). Consumer perception of value: Literature review and a new conceptual framework. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 19, 40–58.
Google Scholar
Sar, S. (2013). The effects of mood, gender, and ad context on type of elaboration and product evaluation. Journal of Marketing Communications, 19(5), 308–323. https://doi.org/10.1080/13527266.2011.632641.
Article
Google Scholar
Scherer, K. R., & Moors, A. (2019). The emotion process: Event appraisal and component differentiation. Annual Review of Psychology, 70, 719–745. https://doi.org/10.1146/annurev-psych-122216-011854.
Article
PubMed
Google Scholar
Scherer, K. R., Schorr, A., & Johnstone, T. (2001). Appraisal processes in emotion: Theory, methods, research. Oxford: Oxford University Press.
Google Scholar
Seol, S., Lee, H., Yu, J., & Zo, H. (2016). Continuance usage of corporate SNS pages: A communicative ecology perspective. Information and Management, 53(6), 740–751. https://doi.org/10.1016/j.im.2016.02.010.
Article
Google Scholar
Shi, S., Chen, Y., & Chow, W. S. (2016). Key values driving continued interaction on brand pages in social media: An examination across genders. Computers in Human Behavior, 62, 578–589. https://doi.org/10.1016/j.chb.2016.04.017.
Article
Google Scholar
Silvia, P. J. (2008). Interest—The curious emotion. Current Directions in Psychological Science, 17(1), 57–60. https://doi.org/10.1111/j.1467-8721.2008.00548.x.
Article
Google Scholar
Silvia, P. J. (2019). Curiosity and motivation. In R. M. Ryan (Ed.), The oxford handbook of human motivation (pp. 157–166). Oxford: Oxford Univeristy Press.
Google Scholar
Smith, C. A., & Ellsworth, P. C. (1985). Patterns of cognitive appraisal in emotion. Journal of Personality and Social Psychology, 48(4), 813–838. https://doi.org/10.1037/0022-3514.48.4.813.
Article
PubMed
Google Scholar
Song, J. H., & Zinkhan, G. M. (2008). Determinants of perceived web site interactivity. Journal of Marketing, 72(2), 99–113. https://doi.org/10.1509/jmkg.72.2.99.
Article
Google Scholar
Stark, L., Malkmus, E., Stark, R., Brünken, R., & Park, B. (2018). Learning-related emotions in multimedia learning: An application of control-value theory. Learning and Instruction, 58, 42–52. https://doi.org/10.1016/j.learninstruc.2018.05.003.
Article
Google Scholar
Sullivan, Y. W., & Koh, C. E. (2019). Social media enablers and inhibitors: Understanding their relationships in a social networking site context. International Journal of Information Management, 49, 170–189. https://doi.org/10.1016/j.ijinfomgt.2019.03.014.
Article
Google Scholar
Tafesse, W. (2015). Content strategies and audience response on Facebook brand pages. Marketing Intelligence and Planning, 33(6), 927–943. https://doi.org/10.1108/MIP-07-2014-0135.
Article
Google Scholar
Tafesse, W. (2016). An experiential model of consumer engagement in social media. Journal of Product and Brand Management, 25(5), 424–434. https://doi.org/10.1108/JPBM-05-2015-0879.
Article
Google Scholar
Thomas, V. L., & Vinuales, G. (2017). Understanding the role of social influence in piquing curiosity and influencing attitudes and behaviors in a social network environment. Psychology and Marketing, 34(9), 884–893. https://doi.org/10.1002/mar.21029.
Article
Google Scholar
Triantafillidou, A., & Siomkos, G. (2018). The impact of Facebook experience on consumers’ behavioral brand engagement. Journal of Research in Interactive Marketing, 12(2), 164–192. https://doi.org/10.1108/JRIM-03-2017-0016.
Article
Google Scholar
Urista, M. A., Dong, Q., & Day, K. D. (2009). Explaining why young adults use MySpace and Facebook through uses and gratifications theory. Human Communication, 12(2), 215–229.
Google Scholar
van der Sluis, F. (2013). When complexity becomes interesting: An inquiry into the information experience [Doctoral dissertation, University of Twente]. University of Twente Research Information. https://research.utwente.nl/en/publications/when-complexity-becomes-interesting-an-inquiry-into-the-informati.
Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253–266. https://doi.org/10.1177/1094670510375599.
Article
Google Scholar
Verhagen, T., Swen, E., Feldberg, F., & Merikivi, J. (2015). Benefitting from virtual customer environments: An empirical study of customer engagement. Computers in Human Behavior, 48, 340–357. https://doi.org/10.1016/j.chb.2015.01.061.
Article
Google Scholar
Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012). Customer engagement: Exploring customer relationships beyond purchase. Journal of Marketing Theory and Practice, 20(2), 122–146. https://doi.org/10.2753/MTP1069-6679200201.
Article
Google Scholar
Voss, K. E., Spangenberg, E. R., & Grohmann, B. (2003). Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of Marketing Research, 40(3), 310–320. https://doi.org/10.1509/jmkr.40.3.310.19238.
Article
Google Scholar
Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18(1), 84–91. https://doi.org/10.1086/209243.
Article
Google Scholar
Wirtz, J., den Ambtman, A., Bloemer, J., Horváth, C., Ramaseshan, B., van de Klundert, J., et al. (2013). Managing brands and customer engagement in online brand communities. Journal of Service Management, 24(3), 223–244. https://doi.org/10.1108/09564231311326978.
Article
Google Scholar
Woodruff, R. B. (1997). Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139–153. https://doi.org/10.1007/BF02894350.
Article
Google Scholar
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/10.1177/002224298805200302.
Article
Google Scholar
Zhang, M., Hu, M., Guo, L., & Liu, W. (2017). Understanding relationships among customer experience, engagement, and word-of-mouth intention on online brand communities: The perspective of service ecosystem. Internet Research, 27(4), 839–857. https://doi.org/10.1108/IntR-06-2016-0148.
Article
Google Scholar
Zheng, D., Ritchie, B. W., Benckendorff, P. J., & Bao, J. (2019). The role of cognitive appraisal, emotion and commitment in affecting resident support toward tourism performing arts development. Journal of Sustainable Tourism, 27(11), 1725–1744. https://doi.org/10.1080/09669582.2019.1662029.
Article
Google Scholar
Zhou, Z., Wu, J. P., Zhang, Q., & Xu, S. (2013). Transforming visitors into members in online brand communities: Evidence from China. Journal of Business Research, 66(12), 2438–2443. https://doi.org/10.1016/j.jbusres.2013.05.032.
Article
Google Scholar